Frequently Asked Questions
Everything you need to know about your professional hair care experience.
Are your products cruelty-free?
Yes, John Paul Mitchell Systems has been a pioneer in cruelty-free beauty. We do not conduct or condone animal testing on any of our products.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product for a full refund or exchange within 30 days of receipt.
Where can I find professional Paul Mitchell products locally?
You can use our Salon Locator tool on the website to find authorized salons and professional stylists in your area who carry our authentic collections.
Do you offer international shipping?
Currently, our website only ships to addresses within the United States. For international purchases, please visit our global distributor page to find a local retailer.
How do I know which hair care line is right for me?
We recommend taking our online Hair Quiz or consulting with a Paul Mitchell professional stylist to determine the best products for your specific hair type and concerns.